Advanced Technical Supplies (ATS) is the country's leading specialist of energy, electrical distribution, and automation systems. We supply, design and manufacture solutions meeting specific clients and projects needs thanks to our panel building facility and our multi-technologies/multi-brands approach. We also represent or distribute worldwide brands such as Schneider Electric, LSE, Socomec, Lovato, Indelec, KSB, …

ATS was established in 2003 with the aim of delivering world-class electrical supplies and solutions for the Industrial, Infrastructure, Construction and Energy markets. Today, ATS employs about 200 people deployed on both sites.

For more information about the company activities, please visit our website at https://ats.com.kh/

To cope with the quick growth of our company, we are looking for the following candidate:

Position: MV Service Engineer

• Report to:  Deputy Director Services & Projects
• Report from:Customer & Internal Staffs
• Location: Phnom Penh

Key Role

We are looking for someone who knows about the service industry, preferable in the MEP industry.This person will need to assist the Project & Service Deputy Director in strengthening ATS company image and improving ATS client’s experience mostly at on-sales stage (project coordination) and post-sales stage. The objective is to build a long-term and trustworthy relationship with clients.

• Respond to and communicate with customers in the most efficient manner to ensure their satisfaction
• Train and provide technical support to teams. Use day-to-day case studies as a recurring training activity.
• Build team work spirit within the division and with other divisions as well.
• Report issues, customer complaints and requirement to the management
• Maintain professional behavior and appearance

Responsibilities

• Provide clear and accurate site survey and site inspection report
• Provide help and advice to the sales team and clients
• Prepare, issue & submit quotations for service activity. Client follow-up.
• Responsible for testing & commissioning of our solutions and products in coordination with our clients.
• Responsible for customer technical training to ensure that our products and solutions are properly used and maintained (following manufacturer's recommendation).
• Responsible for contacting ATS suppliers and partners to solve technical issues encountered with their products.
• Responsible to create & provide technical documents to customers
• Process paper works after each service performance included on-site service report, commissioning report, detailed service report, internal technical memoand and review report issdued by technicians etc...
• Whenever required, provide technical support to SER and other ATS departments for electrical solutions
• Provide emergency services and regular feedback to clients during and after service performance.
• Investigate and troubleshoot products and solutions standard scope of work for solutions
• Process paper works after each service performance included on-site service report, detailed service report, internal technical memo etc...
• Perform independently preventive and corrective maintenance
• To communicate the project progress to team members including management and factory. Adjust planning when required
• Responsible for the admin task ( technical proposal, technical specification submittal...)
• Responsible to manage the site tools and company asset
• Ensure work completion is done as per schedule & standard and report for project progress to manager
• Responsible for conducting commissioning, testing and report
• To supervise and assign work to project field coordinators.
• Attend client and internal project coordination meetings. Prepare minutes of the meeting and assist the deputy director to implement the required action and follow-up.
• Build teamwork spirit within the division and with other divisions as well
• Responsible for maintaining accurate records and documents all customer project activities on the company share-drive (Folder “Service-Internal” and “Service project.doc”).
• Other task assigned by management

Requirements

• Experience with site service is a plus
• Be flexible and willing to work under pressure
• Speak, write and comprehend well in the English language
• Computer literacy Microsoft Office & Internet
• Willing to learn and develop knowledge on electrical products and solutions from ATS
• Ability to communicate with all departments of the company pragmatically
• Possesses positive attitude and a fast learner
• Be responsible and accountable for actions, behavior and operations
• Work experience as an Executive Assistant, Personal Assistant or similar role
• Outstanding organizational and time management skills
• Discretion and confidentiality

How To Apply

Interested candidates should submit a cover letter and comprehensive resume to the following email:

Submitted documents can’t exceed 1 MB, otherwise applications will not be considered.

Only short-listed candidates will be contacted.

Contact Information:

• Ms. Chhun Rathana
  Tel: +855 70 555 118
• Ms. Suon Sophea
  Tel: +855 69 555 183

APPLY THIS POSITION NOW!

For more information about open job, please visit our ATS Careers Channel: